Orders
Which payment methods do you offer?
We offer multiple secure payment options, including cash on delivery (COD), bank transfers, and major debit/credit cards. Available online payment methods may vary based on your location.
What is your return policy?
Customer satisfaction is very important to us. If you receive a damaged, expired, or incorrect product, please contact us within 3 days of delivery. After reviewing your request, we will arrange a replacement or refund according to our return policy. Items must be unused and returned in their original packaging.
Can I modify or cancel my order?
Yes, you can modify or cancel your order before it is shipped. Once the order has been dispatched, changes or cancellations are no longer possible. To make any updates, please contact our customer support team as soon as possible.
How should I store Sunnah Grains products?
To maintain freshness and flavor, please store dry products in a cool, dry place, away from sunlight and moisture. Refrigerate or freeze perishable items as mentioned on the packaging.
Shipping
How long does delivery take?
Orders within major cities are usually delivered within 2–4 working days. Delivery to remote areas may take 5–7 working days. You will receive a notification once your order has been dispatched.
Do you offer nationwide delivery?
Yes! Sunnah Grains delivers all across Pakistan through reliable courier partners. Delivery times may vary depending on your city or region, but we always aim to deliver your order as quickly and safely as possible.
How can I track my order?
Once your order is confirmed and shipped, you will receive a tracking number via SMS or email. You can use this tracking number to check your order status on our courier partner’s website or contact our support team for further assistance.
Contact
How can I contact customer support?
Our customer support team is always here to help. You can contact us by phone at 0339 9399990, by email at sales@sunnahgrains.com, or through the Contact Us page on our website.
Do you offer bulk or wholesale orders?
Yes, we handle bulk and wholesale inquiries for Shoping marts, retailers, and distributors. For details and pricing, please contact our sales team at sales@sunnahgrains.com or call 0339 9399990.